Wednesday, March 23, 2005

"Productive Friction"...

"PC Forum: Moving from friction-free to productive friction by ZDNet's Dan Farber -- Day three of PC Forum started with a discussion with John Seely Brown and John Hagel about productive friction, which is the subject of their forthcoming book The Only Sustainable Edge: Why Business Strategy Depends On Productive Friction and Dynamic Specialization.Seely Brown described differences between the way Toyota and Detroit car manufacturers work with suppliers as an example of how productive friction works. Detroit tells suppliers exactly what to do, and focuses on getting the lowest price. Toyota looks at how to build relationships where suppliers, who are encouraged to push back (friction) as a way to unleash innovation across a multi-tier supplier network. In another example, a major distributor of motorcycle in China was able to reduce the price of manufacturing..." [continued at ZDnet]

They call it 'productive friction'. I call it loving diversity. Jesus called it 'loving your neighbor as yourself'. It's the ideal model for change. I've enjoyed finding ministry cultures which have over time geared their real core values to create such an environment -- they'll be the leading organizations tomorrow... and making a difference. The core values & culture being taught (and modeled) at Crossroads Bible College exemplify such a culture.

The other day, Jim Weidmann cited an insightful African proverb:

"To go fast, go alone. To go far, go together."

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